Terms & Conditions

Welcome to Neepanlok Drycleaners. By using our website and services, you agree to the following terms and conditions:

1. Service Scope

Neepanlok Drycleaners provides laundry, dry cleaning, ironing, stain removal, curtain washing, shoe cleaning, and commercial laundry services in Faridabad.

2. Order Placement

Orders can be placed via phone, WhatsApp, or online booking. Accurate details regarding pickup location, delivery address, and garment types must be provided.

3. Pickup & Delivery

We offer free pickup and delivery within selected areas. Time slots are scheduled as per availability. Delays may occur due to unforeseen circumstances (traffic, weather, etc.).

4. Garment Handling

We take the utmost care in handling your clothes. However, we are not liable for:

• Pre-existing damage
• Fragile embellishments
• Shrinkage or color bleeding for non-colorfast garments

Customers are advised to inform us of delicate or high-value items.

5. Stain Removal

We aim to remove all stains, but full removal cannot be guaranteed in all cases, especially with older or chemical stains.

6. Loss or Damage

In rare cases of loss or irreversible damage caused during service, compensation will be limited to a maximum of 5 times the service charge for the affected item.

7. Payment Terms

Payment must be made in full upon delivery or online before delivery. We accept cash, UPI, and online transfers.

8. Cancellation Policy

Cancellations should be made at least 2 hours before scheduled pickup. A nominal charge may apply for last-minute cancellations.

9. Right to Refuse

We reserve the right to refuse service for heavily soiled, infested, or hazardous items.

10. Updates to Terms

We may update these Terms & Conditions at any time. Continued use of our services implies acceptance of any updates.